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同济大学经济与管理学院教授,管理学博士。主要研究领域是企业供应链管理、服务运作管理及中国医疗服务运作及政策研究。在国内外知名期刊发表多篇论文,承担多项国家自然科学基金项目。目前担任市场营销系(筹)系主任,服务于本学科学科教学、研究。
· “基于服务时间和服务质量的服务运营管理若干问题研究” 国家自然科学基金面上项目No.71372043(2014.01-2017.12),59万,项目负责人,结题(优)
1) B. Hezarkhani, M. Nagarajan, C. Tong (2022). Towards Servitization: Optimal Design of Uptime-GuaranteeMaintenance Contract, Production andOperations Management, 31,3806-3822
2) S. Rajagopalan, C.Tong(2022). PaymentModels to Coordinate Healthcare Providers with Limited Accountability. Manufacturing& Service Operations Management, 24(1): 600-616
3) L. Wang, C. Tong, Z. Yang (2022). LinkingCIO-CMO Communication and Product Innovation via Virtual Customer EnvironmentEngagement: A Moderated Mediation Study, British Journal of Management, 00:1-21(DOI: 10.1111/1467-8551.12587
4) L.Sheng, C. Tyan, M. Nagarajan, Y. Cheng, C. Tong (2022), Incentivizedactions in Freemium Games,Manufacturing and Service Operations Management (MSOM) 24(1):256-244
5) S. Rajagopalan, C.Tong (2021). Payment models to coordinatehealthcare providers: extension to risk-averse providers, OperationsResearch Letter, 49: 326-232
6) M. Nagarajan, G. Sosic, C. Tong (2019).Dynamic Stable Supplier Coalitions and Invariance in Assembly Systems withCommodity Components, Operations Research, 67(5): 1269-1282.
7) G. Kong, S.Rajagopalan, C. Tong (2018).Pricing Diagnosis-based Services When Customers Exhibit Sunk Cost Bias, Production and Operations Management, 27(7): 1303-1319
8) C.Tong, M. Nagarajan, Y. Cheng (2016). Operational Impact of ServiceInnovations in Multi-step Service Systems, Productionand Operations Management: 25(5): 833-848
9) C.Tong and S. Rajagopalan (2014). Pricing and Operational Performance of Discretionary Service, Production and Operations Management 23(4): 689–703
10) C.Tong (2012). Pricing Schemes for Congestion-prone Service Facilities, Operations Research Letters, 40: 498-502
11) S.Dasu and C. Tong (2010). Dynamic Pricing when Consumers Are Strategic:Analysis of Posted and Contingent Pricing Schemes, European Journal of Operational Research, 204: 662-671
12) C.Tong(2010). Order Postponement of New Products in a Supply Chain, Operations Research Letters 38: 97-103

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